Complaints, Compliments and Comments

At Boort District Health we value your feedback and stories and there are lots of ways to provide complaints, compliments and comments.

If you want to share your story about positive and / or negative aspects of your experience for other patients and families to read you can do this publicly via the Patient Opinion website. Not only will other people benefit from you sharing your story but Boort District Health will also see this and can use the feedback to know what we are doing well and where we need to improve. Patient Opinion is safe and you will remain anonymous.

If you have a concern or complaint regarding current services or care being provided to you or a family member, please speak to a staff member directly involved with the care or the person in charge of the area. In most cases, this is the best way to resolve any concerns. If you are unsure of the number for the service please contact Boort District Health on (03) 54515200.

If you or your family member is no longer receiving services or care then you can direct your complaint to Patient Opinion at Boort District Health. You can contact us in the following ways:

  1. Send an email to patientopinion@bdh.vic.gov.au
  2. Write to us at:

    Patient Opinion & Feedback
    Boort District Health
    31 Kiniry Street
    PO Box 2
    BOORT VIC 3537

More information

More information can be found in BDH’s “Your feedback is important” booklet

Useful Links

Office of the Health Services Commissioner
PH: 1300 582 113

Office of the Public Advocate
PH: 1300 309 337

Elder Rights Advocacy
PH: (03) 9602 3066

Aged Care Complaints Investigation Scheme
PH: 1800 550 552

Mental Health Complaints Commissioner
PH: 1800 246 054