Feedback at Boort District Health
As a resident in our aged care facility or a patient in our acute ward or a recipient of one of our services, you or your family may have some feedback you would like to provide. Some concerns may be able to be rectified by the staff on duty, but if this is not possible, there is opportunity to complete a feedback form Feedback form. . Alternatively you may wish to provide your feedback via our QR Code.
You will be able to express any concerns that you have about your experience in a private and confidential manner and without fear of being disadvantaged.
Boort District Health is committed to responding to all feedback and welcome the opportunity it provides to improve our service.
Details to make contact:
Hours: 8.30 am to 5.00 pm – Monday to Friday
Phone: (03) 5451 5200
Email: [email protected]
Health Complaints Commissioner
The Health Complaints Commissioner resolves complaints about healthcare and the handling of health information in Victoria. The Health Complaints Commissioner can also investigate matters and review complaints data to help health service providers improve the quality of their service. The Health Complaints Commissioner acts independently and impartially.
Level 26, 570 Bourke Street
Melbourne, 3000
Victoria, Australia
Contact the Health Complaints Commissioner on 1300 582 113 between 9am and 5pm, Monday to Friday.
Deaf, hard of hearing or speech impaired? Visit the National Relay Service
Need an interpreter? Call TIS National on 131 450
Email: [email protected] (general enquiry)https://hcc.vic.gov.au/make-complaint
Aged Care Complaints Commissioner
The Aged Care Complaints Commissioner provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government.
GPO Box 9848
Melbourne, 3000
Victoria, Australia
Telephone: 1800 951 822 (free call) 9 am to 5 pm weekdays or leave a phone message
Online complaints: https://www.agedcarequality.gov.au/making-complaint/lodge-complaint
Contact Us: www.agedcarequality.gov.au/contact-us
If you need an interpreter tell us when you call and we will arrange to use the or, for people who speak an Indigenous language, the Aboriginal Interpreter Service (AIS) or the Kimberley Interpreting Service (KIS). Alternatively, please call the TIS directly on 131 450 and ask them to transfer you to our number 1800 550 552. People who speak an Indigenous language can contact the AIS on 1800 334 944 or the KIS on 08 9192 3981.
If you are hearing or speech impaired contact us through the National Relay Service:
TTY users: phone 1800 555 677 then ask for our number 1800 550 552
Speak and Listen users: phone 1800 555 727 then ask for our number 1800 550 552
Internet relay users: connect to the National Relay Service and enter 1800 550 552.